Frequently asked questions
Do I need an assessment?
Some products can be purchased directly whereas others can only be via an assessment where you can trial the equipment before any decesions are made.
Is there a cost for having an assessment?
No, this service will only cost you your time, the process should take about an hour but maybe longer depending on the product.
Folding Electric Wheelchairs
Can the joystick be used on the left hand side?
Yes, the joystick can be position either on the right or the left hand side, please add this to the notes when placing the order.
Can the Freedom chair be free wheeled?
Yes, this is easily acheived by delatching the motors using the red motor toggles, so if you have run out of power the chair can be pushed to load to a vehicle.
How can I put the Freedom chair into my car?
You can either lift it manually, use a ramp or use a hoist , a product specialist will be able to help you find a solution.
Can the joystick go under the table or be moved to one side?
The arms can be lifted up to prevent the joystick from interfering with the table.
Is the battery in a fixed position underneath the chair, do you have to move the battery when folding the chair and reconnect the battery when assembling the chair?
The battery can remain in position when the chair is folded.
Can the Freedom chair travel on a plane?
Yes, please see the Airlines mobility product policy before travel to ensure you meet their requirements. The battery can be taken on a plane in hand luggage and we have a certificate to show it’s testing standard for airline travel.
Does my Freedom chair need servicing?
It is recommended to keep a personal service plan, check air pressure in the tyres; nuts and bolts will become loose over time; cables for any damage and this should be done on a regular basis.
Q: How do I claim VAT exemption?
During the purchase process you will be asked to confirm if you qualify for VAT exemption and fill in a self decleration VAT exemption certificate.
How long do standard deliveries take?
Standard delivery takes between 1-2 days (Monday-Friday). We're working as hard as we can on getting all parcels delivered as promised. You can find the estimated delivery date in your order confirmation.
What is sensory stimulation?
Sensory stimulation is when one or more of the five senses is activated by sensory stimuli. This happens when people interact with the world and environment around them within their daily lives and activities. Therapeutically it can happen by something as simple as a massage with scented lotions or by listening to a music playlist.
There are certain activities that can be used to provide sensory input and stimulate the body to process sensory information. The type of stimuli can be focused on the area of sensory input required with more complex activities that are designed to provide a specific sensory experience.
Benefits of sensory stimulation?
There are many benefits to sensory stimulation. Some of these benefits include:
∙ Easing communication
∙ Increased concentration
∙ Improves cognitive symptoms
∙ Body awareness and proprioception
∙ Behaviour regulation
What sensory activities are there for dementia?
Sensory stimulation activities work best, mainly when they are linked to the individual’s interests. It is always important to tailor the activities to each person by taking into account their specific needs. Some of the sensory activities for people suffering from dementia are:
∙ Massaging hands and feet with oils that helps to relieve stress
∙ Going out for walks to provide the person with a change of scenery
∙ Going out on day trips whenever possible
∙ Organizing some time to have pets visit
∙ Reminiscence therapy/tasks
What is sensory overload?
Sensory overload is when an individual has difficulty modulating and processing the information that the body receives, often as the result of a sensory processing disorder. When the body cannot regulate or process the sensory information at the desired rate or volume required the sensory system can become overloaded and can stop working effectively. This can vary depending on the level of sensory processing difficulties of the individual; it can impact on the behavioural outcomes of the individual and can make them distressed.
If a person experiences sensory overload, it may cause stress, anxiety and potentially, physical pain which can result in withdrawal and challenging behaviour.
How do sensory issues affect people with autism?
People with autism typically have some level of sensory processing difficulties as a result of this, meaning that regulation and interpretation of sensory stimuli is often difficult and this can impact on behavioural outcomes and engagement within daily activities.
Some individuals can be hyposensitive to certain sensory stimuli and require additional input when compared to those without sensory processing difficulties to register any input; these people often seek out these additional stimuli in their daily lives. Those that are hypersensitive to certain stimuli often avoid that type of input in their daily lives as it is difficult to process and can negative impacts on behavioural outcomes.
Sensory issues often accompany autism. Autism sensory issues can involve both hypo-sensitivities (under-responsiveness) and hyper-sensitivities (over-responsiveness) to a range of different stimuli such as:
∙ Body awareness
How Sensory Stimulation Can Help Elderly People Suffering from Alzheimer’s
As Alzheimer’s progresses, the ability to communicate and perform everyday tasks and activities declines. Sensory stimulation activities that are aimed at the elderly, intend to bring enjoyment, reduce their anxiety and depression as well as increasing their social interaction.
What does hypo-sensitivities mean?
Hyposensitivity is when an individual is under-sensitive to stimuli, meaning that regular levels of input would not be enough to stimulate the senses of an individual and the may need additional input to register any stimuli; this can affect engagement, attention, and behavioural outcomes. For example, an individual that is hyposensitive to vestibular input may seek out additional input in this area and you may see them, rocking, spinning, or swaying repeatedly. meaning that they have trouble processing information through their senses.
For example, a normal person would spin around for a short period of time or would be okay with touching a few things whereas, someone who is hyposensitive, would spin for longer periods of time and touch everything around them.
What does hyper-sensitivities mean?
Hypersensitivity is when the individual is overstimulated by relatively small amounts of sensory stimuli when compared to the amounts for the everyday person.
These individuals will often try to avoid the types of input that they are sensitive to. For example, someone that has an auditory hypersensitivity may be seen to put their hands over their ears in crowded environments or those that generate noise such as a supermarket or shopping centre.
What does it mean if a child has sensory issues?
A child who suffers from sensory issues can have difficulty receiving and responding to information from their senses. Children who have hypersensitivity issues have an aversion to anything that may trigger their senses such as touch, taste, sound, smell and light. However, a child with hyposensitivity might seek out the stimuli. if they are not afforded this opportunity to receive this additional information this can have negative impacts on their behaviour.
A child with a sensory processing disorder can have difficulty receiving and regulating the amount of sensory information they receive. Processing and interpretation of any sensory information received by the body so it can influence behavioural outcomes can then also be difficult, for example, someone with hyposensitivity to tactile input may not realise they are touching a hot pan and this is burning their skin whereas someone that did not have sensory processing difficulties in this area would process the information regarding the hot pan and then use this information to influence the subsequent behaviour to remove their hand from the hot pan.
Often a sensory diet can be used, based on an assessment of the individual’s needs, to regulate the sensory input that the individual receives to influence behavioural outcomes such as engagement within a school or using appropriate behaviour at home.